> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://seedgrow.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Accept Our Collaborator Request

When you contact our support channels, we might send you a collaborator request. The collaborator role will help us

* Identify issues directly inside your store
* Configure app settings correctly
* Fix theme or integration problems faster
* Provide accurate support without back-and-forth

We only request the permissions necessary for your specific issue.

**__Here's how you can approve our collaborator request__**

* Log in to your Shopify admin dashboard
* Navigate to:** Settings → Users and permissions**

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/a/3/b7a3b0ed5d55d000/users-and-permissions_1eqcdeq.png)

* Scroll down to the **Collaborators** section
* Look for a pending request from **SeedGrow**
* Click **Review request**

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/a/3/b7a3b0ed5d55d000/review-collab-request_1c5nlar.png)

* Click **Accept request**

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/a/3/b7a3b0ed5d55d000/accept-request_dq6lwl.png)

* Once approved, our team will gain access to assist you :)  

Once you have accepted the collaborator request, please let the agent know so our developers can start debugging the store.