This guide walks you through setting up, testing, and managing withdrawal requests in your Shopify store.

1️⃣ Set Up the App

Step 1: Install & Access the App

• Log in to your Shopify Admin
• Install and open the Widerruf Button app

Step 2: Add the Widerruf Button to Your Theme

The app works via Theme App Blocks.

• Go to Online Store → Themes
• Click Customize
• Add the Widerruf Button block
• You can place the button in multiple locations (e.g., footer, legal page, account page)

💡 Tip: Ensure the button is clearly visible and always accessible.

Step 3: Customize the Form & Email

Inside the app settings, you can:

• Customize the 2-step withdrawal form
• Edit confirmation email content
• Adjust wording to match your brand voice

Save your settings once completed.

Step 4: Create a Test Order

To fully test the app:

• Place a test order in your store
• You can use: A logged-in customer account or guest checkout

Make sure the order is successfully created before testing the withdrawal.

2️⃣ Revoke (Withdraw) an Order

You can test withdrawals from either:

• A logged-in customer account
• A guest customer session

How the Process Works

1. Click the Widerruf Button
2. Enter: Order ID & customer email (required)
3. Confirm the withdrawal in Step 2

What Happens Next?

✅ If Order ID and Email Match Store Records:

• Withdrawal request is accepted
• Confirmation screen appears
• Customer receives confirmation email
• PDF document is generated

❌ If Order ID or Email Does Not Match:

• Error screen appears
• Failed attempt is logged

The system also checks:

• Whether the order exists
• Whether it is within the 14-day withdrawal period
• Security rate limits

3️⃣ Post-Withdrawal Actions

For Customers

After successful submission:

• Customer receives a confirmation email
• A PDF copy of the withdrawal request is included
• The submission timestamp is recorded

For Store Admin

In the app dashboard, you can:

• View all withdrawal requests
• See submission logs (UTC time)
• Review validation status
• Update Widerruf status
• Take internal actions (e.g., process refund, contact customer)

All requests are stored securely for documentation and compliance purposes.

Updated on: 20/02/2026