How to Accept Our Collaborator Request

When you contact our support channels, we might send you a collaborator request. The collaborator role will help us

• Identify issues directly inside your store
• Configure app settings correctly
• Fix theme or integration problems faster
• Provide accurate support without back-and-forth

We only request the permissions necessary for your specific issue.

Here's how you can approve our collaborator request

• Log in to your Shopify admin dashboard
• Navigate to: Settings → Users and permissions

• Scroll down to the Collaborators section
• Look for a pending request from SeedGrow
• Click Review request

• Click Accept request

• Once approved, our team will gain access to assist you

Once you have accepted the collaborator request, please let the agent know so our developers can start debugging the store.

Updated on: 23/03/2026